Employment Opportunities with GiftCards.com
Customer Service Representative
The Customer Service Representative will provide complete resolution to the customers' inquiries or issues that surround the company's products and services. This position requires focus on the number of calls per hour to ensure that timely service is provided and customers are being addressed immediately.
We are a 24-hour call center and will need coverage during all shifts and will be hiring both for full and part-time positions.
Benefits and profit-sharing are available for full-time employees after six months.
Responsibilities
- Project a professional company image during all customer interactions.
- Handle inbound calls and emails to identify, research, and resolve all customer questions and issues.
- Make follow-up calls as necessary.
- Process refund/reissue requests for clients.
- Complete call logs and reports.
- Recognize, document, and alert management of trends in customer calls.
- Recommend process improvements.
- Other duties as assigned.
Qualifications & Experience
- High school diploma.
- Preferred 1-3 years of customer service experience in the financial industry or in a related area.
- Prior experience working in a fast-paced environment.
- Excellent communication skills.
- Team-oriented.
- Strong attention to detail and immediate customer responsiveness.
- Strong analytical skills.
- Prior experience in a Windows-based PC environment.
- Ability to handle irate customers in a professional manner.
- Typing speed of 45 wpm.
Qualified candidates should email their resume as an attachment (cover letter is optional) to Scott Savatt at scott.savatt@omniprepaidgroup.com.
